|Pods & Petals Giftlab prides
itself on the quality of the products and service that is
offered. As such, we
commit ourselves to the following:
All flowers, fruits, chocolates
and cakes are monitored for quality and we guarantee that they
leave our premise in fresh and good condition. Because these
products are sensitive to changes in temperature and moisture
we advise that you keep the products in a cool place. Flowers
require constant watering to avoid dehydration. Please
understand that there are some flowers that are more
perishable than others.
If despite the care we have taken,
the flowers delivered are not fresh, Pods & Petals Giftlab
will deliver another bouquet of equivalent value at no charge.
Pods & Petals Giftlab will also replace any gift that is
faulty at no charge. However, this is provided the negligence
is by Giftlab and that we receive the complaint in less than
24 hours. No refunds will be entertained in any circumstances
Pods & Petals Giftlab shall
undertake to deliver the flowers and/or gifts ordered within a
reasonable period of the stipulated time frame barring
unforeseen circumstances. Please note that during festive
seasons (e.g Valentine's Day, Mother's Day, Hari Raya,
Deepavali, Christmas, Chinese New Year etc). where there is an
unusually greater demand for delivery, we will try to
accommodate your timing requests as practically possible. We
will usually schedule our customer’s delivery on a first come
first serve basis. We advise that order is made at least 1-2
weeks in advance should you have a specific date on your
delivery. Giftlab reserves the rights to bring forward or
backward the delivery time and date under certain
Although extensive care is taken
in processing all online orders, there are still some
possibilities beyond our control whereby an order could be
overlooked. Therefore, we always suggest our urgent customers
to make their orders by phone to avoid any form of
inconvenience. Call our hotline at 603 79557555 and quote your
order to our customer service and we will have it arranged for
immediate delivery. Should Pods & Petals Giftlab not be able
to deliver the flowers and /or gifts due to any human error on
our part, the customer shall be entitled to a complimentary
bouquet which shall be delivered without charge and upon
request to anyone that the customer designates.
PPG can deliver flowers, cakes,
balloons and fruits within Klang Valley. For deliveries out of
Klang Valley but within Malaysia, the gift will be prepared by
our associates in the respective State to ensure freshness.
Our associates will endeavor to follow as closely as possible
on the design and packaging of the gift but Pods & Petals
Giftlab reserves the rights not to guarantee that the item
will be exactly the same as shown in the catalog or boutique.
For hamper and non-flower gift
delivery out of the Klang Valley, delivery will be done via
courier services. Every attempt will be made to coordinate the
dates of delivery with the courier service company. During
festive period where there is an unusually high demand for
delivery, the delivery date will be subjected to the time &
delivery schedule of the courier services which may be beyond
our control. All courier delivery services will be subjected
to the terms and conditions as provided by the courier service
Certain flowers, baskets and
floral accessories may contain dyes and mild chemicals. PPG
strongly advise that reasonable care is taken on the part of
the customer / recipient in handling the items. Pods & Petals
Giftlab shall not be liable for any loss or damage that arises
from the mishandling of the items.
Pods & Petals Giftlab guarantees
that any information provided to us will be respected as
privileged information and shall remain absolutely
All transactions records are
removed from the server and kept offline in a secure place.
All transaction information will
be used solely for the purpose of the purchase and to enhance
the service provided to our customer.
No information pertaining to any
customer will be sold, given or revealed to any third party
without the prior consent of that customer.
Pods & Petals Giftlab will also
not reveal the identity of the customer to the recipient if so
requested, without the express consent of the customer.
Pods & Petals' is committed to quality customer experience.
We are constantly reviewing your feedback
to improve and enhance your shopping experience. If you would
like to tell us what you think, drop us
an email or contact our Customer Service Hotline at 603-7955