When TNB Sneezes, The Rest of Us Catch the Cold
Dear Valued Customers,
Besides preparing our flowers, our daily chores over the past
few days have been quite interesting. Especially after last week
nationwide blackout, people were starting to compare the experience of a
badly handled flower delivery and the anguish of not having electricity.
One of our floral designers broke her nail and the
other broke her favorite mug during the blackout. Yes, they cursed
TNB for their mishap. Mine was more genuinely related. I lost some
valuable reports while churning soft data in our computer. I cursed my
own folly for not having saving my data on regular intervals.
Like everyone else, we make sure that we threw some fuss to
whoever that was responsible. It was therapeutic to turn the table around
this time, and be the customer.
Having said that, our thought of joining the bandwagon
evaporates when human error were ruled out from the recent
blackout. It is afterall, a "misfortune". Seemingly, as
announced last Friday, there'll be no compensation or rebates
for the 'little discomforts' that we experience during the hiccup.
How we love the convenience. But we know
well what it takes to be at the forefront of Good Customer Relation.
Now back to our previous email on "What do you think
The suggestions from all of you are
invaluable, insightful and some, we would say, very creative. We thank
you for that.
From the writings, we discover that many
of our customers are well-read and are an interesting group of people.
And yes, we love the witty humor that some of you have on this
somewhat 'controversial' subject.
Priced at RM338
Free Delivery within
We love to commend that we, Malaysian,
are indeed very forgiving. We can roll on the floor, scream our lungs out
and the next day, everything is beautiful again. We summed this up after
reading through all the replies from you.
forgiving is one thing. Forgetting is another. Many of your
suggestions pointed to compensating customers by means of something
equivalent to the value of the purchased item. It is the
"forgetting" aspect that is difficult to tackle. We learned
that it is always "the surprise elements" of the compensation
that will do the job.
requires dramatic treatment.
As theatrical as
things can be, we know all of us love the drama. With this in mind, we
would like to specially present to you one of our dramatic gifts for this
coming Chinese New Year.
Let us introduce
to you our
Silk Treasure, an
exquisite collection of Premium
Japanese Dried Scallops (100g), Superior Golden Stripe Blood Bird's Nest
(2pcs), Quality Ginseng Slices(100g), White Flower Mushroom (100g) and Eu
Yan Sang Essence of Chicken (2btls) - elegantly packed in either maroon or gold (you tell us
which one you prefer) signature Oriental Silk Box decked with festive
We are giving you
a RM50 PPG Cash
Voucher for every 2 Boxes of
that you order. On top of that, you will be entitled to a "Double Bonus"
Real Reward points for the total purchases.
Remember, this promotion is only applicable while stocks last and is not
valid with other promotions. Further, you only get this promotion if you
read our emails.
You may call us,
fax to us or order through our website,
www.gift-lab.com In case there is another nationwide blackout,
please visit us at our office. We do not want to lose your business
because of another company's "misfortune".
Pods & Petals
for more selection of Flowers and Gifts
If you wish to be removed from this mailing list, please
return this email with the title
Copyright © 2005